Booking & Deposit

• A non-refundable deposit of 50% is required to secure your event date and our services.
• Booking is confirmed only upon receipt of the deposit and a signed service agreement/quotation.
• Dates are reserved on a first-come, first-served basis. We cannot hold dates without a deposit.

Payment Schedule

• First Payment (Deposit): 50% upon booking confirmation.
• Final Payment (Balance): The remaining 50% must be paid in full at least 14 days prior to the event date.
• Failure to make the final payment on time may result in the cancellation of services without a refund of the deposit.
• Payments can be made via Online Transfer to The Majlis business account details provided in the invoice.

Cancellation Policy

Client Responsibilities

• The client must provide accurate information regarding the venue, schedule, and vendor contacts.
• The client is responsible for obtaining any necessary permits or approvals from the venue management for our team to operate (e.g., loading bay access, parking).
• Meals should be provided for The Majlis crew on the event day (for events exceeding 4 hours).

Liability & Limitations

• The Majlis acts as a coordinator and is not liable for the failure of other third-party vendors (catering, photography, etc.) hired directly by the client.
• We will not be liable for delays or failures in performance caused by circumstances beyond our reasonable control, such as acts of God, natural disasters, or pandemics (Force Majeure).
• In the unlikely event that a specific crew member is unavailable due to illness or emergency, we reserve the right to replace them with another qualified team member.

Travel & Accommodation

For events outside of the Klang Valley (KL/Selangor), additional charges for transportation and accommodation (if an overnight stay is required) will be billed to the client. These costs will be discussed and agreed upon prior to booking confirmation.